Customer Support Officer

We're looking for an Customer Support Representative to join a dynamic team and play a key role in expanding our reach within the manufacturing industry.

As a customer support representative, you'll be instrumental in driving sales by actively engaging with new and existing clients. You'll be responsible for understanding customer needs, presenting tailored solutions, and closing deals, all from our office. This is a fantastic opportunity for someone who enjoys the thrill of the sale and wants to be part of a company committed to innovation and excellence in manufacturing.

What you'll do:

• Proactively identify and pursue new sales opportunities within the manufacturing industry.
• Manage and grow relationships with existing customers, ensuring their continued satisfaction and loyalty.
• Conduct product demonstrations and presentations to showcase the value of our offerings.
• Prepare and deliver compelling sales proposals and quotes.
• Negotiate terms and close sales to achieve and exceed targets.
• Collaborate closely with our production, marketing, and external sales teams to ensure a seamless customer experience.
• Maintain accurate records of sales activities and customer interactions in our CRM system.
• Stay informed about industry trends, market conditions, and competitor activities.

What you'll bring:

• Proven experience in an internal sales role, ideally within the manufacturing or industrial sector.
• A strong understanding of manufacturing processes and related terminology is highly desirable.
• Excellent communication, negotiation, and interpersonal skills.
• A customer-focused approach with a natural ability to build rapport.
• Demonstrated ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive, self-motivated, and target-driven attitude.

Why join us?

We offer a challenging yet rewarding environment where your contributions are valued and recognized. You'll be part of a supportive team with opportunities for professional development and career progression. We also provide a competitive salary, commission structure, and benefits package.

If you're ready to take the next step in your sales career and make a significant impact in the manufacturing industry, we want to hear from you!

Due to the high volume of applications, only shortlisted candidates will be contacted for phone screening. Please apply with a CV in word format. Any queries please contact Chanel Hirons via email on chanel.hirons@randstad.com.au or on 08 8468 8008.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.